I. BASIC TERMS
Seller – PQ Group Sp. z o.o. with headquarters in Żukówka, at ul. Łąki 135, 05–870 Żukówka, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court in Warsaw, 14th Commercial Division of the National Court Register, under the KRS number: 0000891225, NIP: 1182221953, REGON: 388549998.
Shop – the website belonging to the Seller, available under the domain www.dermonatura.pl, through which the Customer may purchase Goods from the Seller.
Client – a natural person who is at least 13 years of age, whereby if the person is under 18 years of age, the consent of his/her statutory representative is required, as well as a legal person and an organizational unit that is not a legal person but to which special laws grant legal capacity, and which places or intends to place an order or uses other services of the Shop (including the Consumer).
Consumer – a natural person making a legal transaction (sales contract through the Shop) not directly related to his/her economic or professional activity.
Rules and Regulations – these rules and regulations governing the provision of electronic services by the Seller.
Goods – a movable item, presented in the Shop, which may be the subject of a contract of sale, specified in detail in the order.
Order Form – a service available on the website of the Store, by means of which the Customer may purchase Goods.
II. GENERAL PROVISIONS
(1) These Terms and Conditions set out the rules for conclusion of a contract of sale of Goods between the Seller and the Customer, using the means of distance communication and use by the Customer of the Store, available at the website www.purequeen.pl.
(2) As far as services provided electronically are concerned, these Terms and Conditions are the rules referred to in Article 9 of the Act of 18 July 2002 on electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended). The Rules and Regulations are addressed to all Customers of the Store. The Customer is obliged to observe all provisions of the Rules and Regulations. Sales take place on the basis of the version of these Terms and Conditions in force at the time of placing an order.
(3) All information contained on the Store’s website referring to products (including prices) does not constitute a commercial offer within the meaning of Article 66 of the Civil Code, but an invitation to conclude a contract as specified in Article 71 of the Civil Code.
III. ACCEPTANCE AND PROCESSING OF ORDERS
(1) A prerequisite for using the Store’s services is reading and accepting these Terms and Conditions. By placing an order the Customer accepts the content of the Terms and Conditions.
(2) Orders from Customers are accepted by the Store at www.purequeen.pl, 7 days a week, 24 hours a day. After placing an order, the Customer receives a confirmation of the order via e-mail correspondence.
(3) After the Customer receives the confirmation of the offer, the Seller’s order processing begins, whereby:
a. in the case of placing an order payable on delivery – it starts maximum on the next working day after its confirmation by the Seller,
b. in the case of an order paid by traditional transfer – begins after the payment is credited to the Store’s bank account for the order placed.
(2) Orders placed with the Store are fulfilled during the Store’s opening hours (on working days, Monday to Friday, from 8 a.m. to 2 p.m.).
(3) An invoice is issued for each order. By accepting the regulations, the Purchaser agrees to receive an invoice in electronic form.
(4) The available means of communication between the Customer and the Store are:
E-mail – info@dermonatura.pl
Correspondence address – PQ Group Sp. z o.o. with its registered office in Żukówka, Łąki Street 135, 05-870 Żukówka.
(5) The price stated in the order shall be the total price to be paid by the Consumer including applicable tax and delivery cost.
(6) If the Consumer will be obliged to pay more than the agreed price, which will include the elements set out in paragraph 7 above, the Shop shall inform the Consumer of this fact. Charging the Consumer with additional costs shall only take place after obtaining the Consumer’s express consent.
(7) The Shop’s offer is valid in the territory of the Republic of Poland, orders are carried out within the country.
IV. DELIVERY COSTS AND LEAD TIME
(1) The shipment of an order in the Shop is carried out by a courier company (to be selected when placing the order).
(2) shipping fee (prices in PLN)
courier: 14.5 PLN – 21 PLN, depending on the operator selected
free shipping applies to order amounts exceeding PLN 150.
(3)Orders placed in the Store are processed only on working days. Orders placed on Saturdays, Sundays and holidays are fulfilled on the first next working day. 4.
(4) The waiting time for delivery is up to three working days. The waiting time consists of: order processing time (completion of goods for the order) + expected delivery time.
V. METHODS OF PAYMENT
(1) The following payment methods are possible within the operation of the Shop:
cash on delivery – on collection of the parcel
online via the Przelewy24.pl system (including the possibility of paying by credit card) and Paynow
VI. COMPLAINT
(1) The Seller shall be liable under warranty for physical and legal defects of the Goods to the extent specified in Article 556 and the following of the Act of 23 April 1964 – Civil Code (Journal of Laws 2014, item 121).
(2) Physical defect of the Goods consists in non-compliance of the sold thing with the contract, i.e. if the Goods do not have properties which they should have due to the purpose of the contract, resulting from the circumstances or purpose, do not have properties which the Seller assured the Customer, are not suitable for the purpose, which the Customer informed the Seller about at the conclusion of the contract, and the Seller did not make any reservations as to such purpose, the Goods were delivered to the Customer in an incomplete state.
(3) A legal defect of the Goods shall occur when the Goods are the property of a third party or are encumbered with the right of a third party, when the restriction on the use or disposal results from the decision or ruling of a competent authority.
(4) In the case of a Consumer, public assurances of the manufacturer or the entity which markets the Goods in the scope of its business activity or which presents itself as the manufacturer shall be deemed equal to the assurances of the Seller. However, the Seller shall not be liable when such assurances were not known to him or could not have been known to him or when such assurances could not have influenced the Consumer’s decision to conclude the sales contract, as well as when the content of such assurances was corrected before the conclusion of the sales contract.
(5) The Seller shall be liable under the warranty if a physical defect is discovered before the expiry of two years from the date of delivery of the goods to the Consumer.
(6) In the case of a Consumer, if a physical defect is established before the lapse of one year from the date of issue of the Goods, it shall be presumed that the defect or its cause existed at the time of issue of the Goods.
(7) The Seller shall be liable under warranty for physical defects of the Goods which existed at the time when the danger passed to the Customer or which arose from a cause inherent in the Goods sold at the same time.
(8) If the Goods have a defect, the Customer may make a declaration to reduce the price or withdraw from the contract, unless the Seller immediately replaces the defective Goods with defect-free ones or removes the defect. This limitation shall not apply if the Goods have already been replaced or repaired by the Seller, or the Seller has not fulfilled the obligation to replace the Goods with defect-free or remove the defect.
(9) If the Goods have a defect, the Customer may also request that the Goods be replaced with a defect-free one or that the defect be removed.
(10) The Customer may, instead of removal of the defect proposed by the Seller, demand replacement of the Goods with defect-free ones or, instead of replacement of the Goods, demand removal of the defect, unless bringing the Goods into conformity with the agreement in a manner chosen by the Customer is impossible or would require excessive costs in comparison with the manner proposed by the Seller.
(11) The Customer may not withdraw from the contract if the defect is insignificant.
(12) The Seller undertakes to respond to the complaint within 14 days of its receipt.
(13) If the complaint is justified, the Seller undertakes to replace the defective Goods with Goods free from defects or remove the defect within 14 days from the date of filing the complaint by the Customer.
(14) In the event of effective withdrawal from the contract, the Seller undertakes to refund the payment within 14 days from the date of receipt of the withdrawal from the contract, with the proviso that the refund of the payment shall not take place until the Goods are received back or the Consumer provides proof of their return.
(15) A claim for rectification of a defect or replacement of the Goods with defect-free Goods shall become time-barred one year from the date of discovery of the defect. In the case of a Consumer, the limitation period cannot end before the expiry of two years.
(16) The Customer exercising the warranty rights at the expense of the Seller shall deliver the defective Goods to the Seller to the address specified in Part III, section 6, item d of these Terms and Conditions.
print of the letter of complaint
VII. RIGHT OF WITHDRAWAL
(1) Pursuant to the Act of 30 May 2014 on Consumer Rights, the Consumer may withdraw from the contract of sale of goods purchased from the Shop without stating a reason by making a declaration to that effect in writing within 14, counting from the date of delivery of the goods (i.e. from the date of receipt of the goods by the Consumer). Sending the declaration before its expiry is sufficient to meet this deadline.
(2) The Consumer may withdraw from the contract by making a declaration of withdrawal from the contract to the Seller. A model statement is enclosed to these terms and conditions.
(3) A declaration of withdrawal from the contract should be sent to the address: PQ Group Sp. z o.o. with its registered office in Żukówka, 135 Łąki Street, 05-870 Żukówka.
(4) The consumer shall return the goods to the Seller within 14 days from the date of withdrawal. To meet the deadline it is sufficient to return the goods before its expiry.
(5) Goods shall be returned to the Seller’s address PQ Group Sp. z o.o. with its registered office in Żukówka, 135 Łąki Street, 05-870 Żukówka. .
(6) The Seller shall, within 14 days from the date of receipt of the declaration of withdrawal from the contract, return to the Consumer all payments made by the Consumer, including the cost of delivery of the Goods, but the return of payments shall not take place until the Goods are received back or the Consumer provides evidence of its return.
(7) The Seller shall refund the payment using the same method of payment used by the Consumer.
(8) The Consumer shall bear the costs of returning the Goods to the Seller.
VIII. PROCESSING OF PERSONAL DATA
- The Shop processes Customers‘ personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/we (General Data Protection Regulation) (Official Journal of the EU L. 119 of 04.05.2016, p. 1, as amended) – hereinafter „RODO“. Whenever, in these Terms and Conditions, reference is made to the processing of personal data, this shall be understood to mean the processing of data within the meaning of Article 4(2) of the RODO.
- Provision of personal data, by the Customer using the Store, is voluntary but necessary to use the services provided by the Store, including making purchases, registering accounts, placing orders for products and newsletters.
- The administrator of the personal data of the Store’s Customer is PQ Group Sp. z o.o. with its registered office in Żukówka, ul. Łąki 135, 05-870 Żukówka. , e-mail: info@dermonatura.pl, tel. 793 534 222.
- The Data Protection Officer appointed by PQ Group Sp. z o.o. with its registered office in Żukówka, at Łąki 135 Street, 05-870 Żukówka can be contacted at the following e-mail address: kontakt@purequeen.pl or in writing by sending correspondence to the Administrator’s registered office address indicated in paragraph 2.
- The Customer provides his/her personal data. When providing personal data of another natural person, the Customer is obliged to ensure in advance the legal requirements for the processing of personal data specified, in particular, by the provisions of RODO.
- If the Customer gives additional consent, the Shop will process his/her personal data in order to send the Customer a newsletter containing information about the services, products and promotions provided by the Shop.
- The newsletter will be sent to the Customer at the e-mail address or telephone number indicated by the Customer.
- The Customer may unsubscribe from the newsletter at any time by informing the Shop’s Customer Service.
- Detailed information on the purpose, scope, as well as the ways in which the Store processes the Customer’s personal data, as well as the Customer’s rights in connection with the Store’s processing of his or her personal data, is available in the Privacy Policy, which can be found at https://www.dermonatura.pl/regulamin/.
IX. FINAL PROVISIONS
(1) These Terms and Conditions set out the rules for the conclusion and performance of a contract of sale of goods found on the website of the Store.
(2) The contract of sale is concluded between the Customer and the Seller PQ Group Sp. z o.o. with its registered office in Żukówka, 135 Łąki Street, 05-870 Żukówka. Recording, securing and making available the essential provisions of the concluded agreement takes place by printing and delivering to the Customer together with the parcel the documents confirming the purchase of the goods.
Third The Regulations are available to all customers in electronic form on the website of the Store at https://www.dermonatura.pl/regulamin/.
(4) In order to use the Store it is necessary to have a device that allows access to the Internet and a web browser that allows the display of web pages, as well as to provide an e-mail address to send information about the implementation of the order.
(5) It is prohibited for persons using the Store (including customers) to place illegal content in it.
(6) In matters not covered by the Rules and Regulations shall be governed by generally applicable law.
(7) These Terms and Conditions do not exclude or limit any of the rights of a Customer who is a consumer, which he is entitled to under mandatory provisions of law. In the event of a conflict between the provisions of the Terms and Conditions and mandatory provisions of law granting rights to consumers, these provisions shall prevail.